Terms and Conditions for Hasho Embroidery
Effective Date: January 1, 2026
1. Introduction
Welcome to Hasho Embroidery. By accessing or using our website, services, or placing an order with us, you agree to be bound by these Terms and Conditions.
These Terms govern your use of our website, custom manufacturing services, design support, and any related communication tools provided by Hasho Embroidery.
If you do not agree with any part of these Terms, you must discontinue use of our website and services immediately.
Our services are intended for individuals who are 18 years of age or older.
2. Ownership and Intellectual Property
All content available on this website, including but not limited to text, graphics, logos, product images, layouts, and design elements, is the property of Hasho Embroidery or its licensors unless otherwise stated.
You may browse and use the website for personal or business purposes related to placing orders with us.
Any reproduction, redistribution, modification, or commercial use of our website content without written permission from Hasho Embroidery is strictly prohibited.
Unauthorized use of the Hasho Embroidery name, brand, or logo is also prohibited.
3. Acceptable Use and Restrictions
By using this website, you agree not to:
- Republish or distribute website material without authorization
- Use our content for resale, duplication, or competing services
- Attempt to damage, disrupt, or misuse the website or its functionality
- Use the website for unlawful or misleading activities
- Engage in data scraping, harvesting, or automated data collection
Violation of these restrictions may result in suspension of access to our services.
4. Customer Content and Artwork
When you upload or submit artwork, logos, designs, or other materials, you confirm that you own the rights to the content or have permission to use it.
By submitting such content, you grant Hasho Embroidery a non-exclusive, royalty-free license to use the content solely for:
- Order fulfillment
- Manufacturing and production
- Quality control
- Internal portfolio or marketing purposes related to our services
You remain responsible for ensuring your submitted content does not infringe upon third-party intellectual property rights.
Hasho Embroidery reserves the right to refuse production of designs that may violate copyright, trademark, or other intellectual property laws.
5. Product Quality and Claims
Custom-manufactured products may include minor variations from digital mockups due to materials, production methods, or embroidery techniques.
Customers must report any concerns regarding defects, damage, or order discrepancies within 30 calendar days of delivery.
Claims submitted after this period may not be eligible for review.
6. Refund and Cancellation Policy
Because our products are custom manufactured, refunds depend on the production stage:
- Before production begins: Orders may be canceled for a full refund.
- During sampling or prototype stage: Partial refunds may be issued minus setup or design costs.
- During production: Cancellation may result in a partial refund due to material and labor costs.
- After shipment: Orders are generally non-refundable once shipped unless a confirmed manufacturing defect exists.
Customers must submit refund requests within 7 days of delivery where applicable.
7. Warranty Disclaimer
Our website and services are provided “as is” without warranties of any kind, whether express or implied.
We do not guarantee uninterrupted access to our website, error-free operation, or suitability for specific purposes beyond the services described.
8. Limitation of Liability
Hasho Embroidery shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or services.
Where liability applies, it shall not exceed the total amount paid for the order.
9. Indemnification
You agree to indemnify and hold harmless Hasho Embroidery from any claims, damages, losses, or legal expenses resulting from:
- Misuse of the website
- Violation of these Terms
- Infringement of third-party intellectual property rights
10. Privacy and Data Use
Hasho Embroidery collects personal information only as necessary to process orders, communicate with customers, and improve services.
Your data is handled securely and is never sold to third parties.
We may share limited information with trusted service providers such as:
- Payment processors
- Shipping and logistics providers
- Website analytics services
These partners are required to protect your information.
11. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze visitor activity
- Enhance user experience
You may manage cookie preferences through your browser settings.
12. External Links
Our website may contain links to third-party websites.
Hasho Embroidery is not responsible for the content, privacy policies, or security practices of external websites.
13. International Operations
Hasho Embroidery operates internationally and serves customers in the United Kingdom, United States, Europe, and other global markets.
Customer information may be processed or stored in locations necessary to fulfill orders and provide services.
We take reasonable steps to ensure appropriate safeguards are in place to protect personal data regardless of location.
14. Promotions and Discounts
Promotional offers, discount codes, and special pricing are subject to availability.
Hasho Embroidery reserves the right to modify or withdraw promotional offers at any time.
Discount codes cannot be combined unless explicitly stated.
15. Force Majeure
Hasho Embroidery shall not be held liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:
- Natural disasters
- War or political instability
- Supply chain disruptions
- Transportation delays
- Government restrictions
16. Shipping and Delivery
Shipping timelines are estimates and may vary due to customs clearance, courier delays, or international logistics factors beyond our control.
Hasho Embroidery is not responsible for delays caused by shipping carriers or customs authorities.
17. Changes to These Terms
We may update these Terms and Conditions periodically.
Continued use of the website after updates indicates acceptance of the revised Terms.
18. Governing Law
These Terms shall be governed and interpreted in accordance with international commercial laws applicable to businesses operating in the United Kingdom, United States, and European markets.
Any disputes arising from these Terms shall be resolved through the appropriate legal jurisdiction applicable to the transaction.
19. Contact and Legal Inquiries
For legal inquiries, compliance questions, or formal notices, please contact:
Email:
symone@hashoembroidery.com
Please include your full name, contact details, and a clear description of your request.